In Re: Hanna Andersson and Salesforce.com Data Breach Litigation

Case No. 3:20-cv-00812-EMC

United States District Court, Northern District of California

Frequently Asked Questions

  1. Further Information about the Notice and the Lawsuit

  2. Why was the Notice issued?

    The Court authorized the notice because Settlement Class Members may be able to receive payment from a proposed settlement of the class action lawsuit In Re: Hanna Andersson and Salesforce.com Data Breach Litigation, United States District Court, Northern District of California, Case No. 3:20-cv-00812-EMC (the “Lawsuit”) and the proposed Settlement may affect their legal rights. The Notice explains certain legal rights and options you have in connection with that Settlement.

  3. What is the Lawsuit about?

    The Lawsuit is a proposed class action lawsuit brought on behalf of U.S. residents whose Personal Information may have been accessed and/or compromised by unauthorized individuals from September 16, 2019 to November 11, 2019 and was disclosed by Hanna on January 15, 2020 (the “Security Incident”). The Security Incident resulted in the potential exposure of payment card data of customers who used a credit or debit card to make a purchase from the Hanna website. The potentially-exposed information may include customers’ names, billing and shipping addresses, payment card numbers, CVV security codes, and credit card expiration dates.

    The Lawsuit claims Defendants are legally responsible for the Security Incident and asserts various legal claims, including negligence, declaratory relief, violation of the California Unfair Competition Law, violation of the California Consumer Privacy Act and violation of the Virginia Personal Information Breach Notification Act. Defendants deny these claims and deny they did anything wrong.

  4. Why is the Lawsuit a class action?

    In a class action, one or more representative plaintiffs bring a lawsuit on behalf of others who have similar claims. Together, all of these people are the “class” and each individually is a “class member.” There are three Representative Plaintiffs in this case: Bernadette Barnes, Krista Gill and Doug Sumerfield. The class in this case is referred to in this Notice as the “Settlement Class.”

  5. Why is there a Settlement?

    The Representative Plaintiffs in the Lawsuit, through their attorneys, investigated the facts and law relating to the issues in the Lawsuit. The Representative Plaintiffs and Class Counsel believe that the settlement is fair, reasonable, and adequate and will provide substantial benefits to the Class. The Court has not decided whether the Representative Plaintiffs’ claims or Defendants’ defenses have any merit, and it will not do so if the proposed settlement is approved. By agreeing to settle, both sides avoid the cost and risk of a trial, and people who submit valid claims will receive compensation. The Settlement does not mean that Defendants did anything wrong, or that the Representative Plaintiffs and the Class would or would not win their case if it were to go to trial.

  6. Terms of the Proposed Settlement

  7. Who is in the Settlement Class?

    The Settlement Class is defined by the Court as all individuals residing in the United States who made purchases on Hanna’s website from September 16, 2019 to November 11, 2019.

  8. What are the terms of the Settlement?

    The proposed Settlement would create a Settlement Fund of $400,000.00 that would be used to pay all costs of the settlement, including: (i) payments to Settlement Class Members who submit valid claims; (ii) costs of Claims Administration ($54,000); (iii) any payments made to the Claims Referee to resolve any disputed claims; (iv) any attorneys’ fees and costs awarded by the Court to Class Counsel ($100,000 plus costs of approximately $8,000); and (v) any service awards to the Representative Plaintiffs awarded by the Court ($10,000 total). The Settlement also releases all claims of Settlement Class Members against Defendants arising from or related to the Security Incident, as detailed in the Settlement Agreement.

  9. What claims are Settlement Class Members giving up under the Settlement?

    Settlement Class Members who do not validly exclude themselves from the Settlement will be bound by the Settlement Agreement and any final judgment entered by the Court, and will give up their right to sue Defendants for the claims being resolved by the Settlement. The claims that Settlement Class Members are releasing are described in Section 1.28 of the Settlement Agreement and the persons and entities being released from those claims are described in Section 1.29 of the Settlement Agreement. Section VIII of the Settlement Agreement explains when such releases will occur.

  10. Payments to Settlement Class Members

  11. What kind of payments can Settlement Class Members receive?

    Settlement Class Members who submit valid claims and all required documentation may receive one of two types of payments to be paid from the Settlement Fund: (1) a Basic Award; or (2) a Reimbursement Award. Settlement Class Members may receive only one Award. Depending on how many valid claims are submitted, the amount of each Award may be adjusted upward or downward proportionally among Settlement Class Members submitting valid claims, as explained further below in Question 11. Only one Settlement Claim may be submitted per Settlement Class Member and method of payment.

  12. What is a Basic Award?

    Every Settlement Class Member is eligible to receive a Basic Award of up to $500, regardless of whether he or she experienced any unauthorized charges on a credit or debit card used to make a purchase from Hanna. Settlement Class Members seeking a Basic Award must provide the information and documents required on the Claim Form. The amount paid as a Basic Award is subject to upward or downward adjustment as described below in Question 11.

  13. What is a Reimbursement Award?

    Settlement Class Members who, at any time between September 16, 2019, and May 10, 2020, experienced unauthorized charges on their credit or debit cards that were not denied or reimbursed, which charges the Settlement Class Member believes in good faith were more likely than not caused by the Security Incident, are eligible to receive a Reimbursement Award of up to $5,000 as reimbursement for: (i) those unreimbursed, unauthorized charges, (ii) up to three hours of lost time spent dealing with unauthorized charges or the Security Incident, at a rate of $20 per hour, and (iii) the following types of out of pocket expenses related to the Security Incident:

    • unreimbursed payment card fees or unreimbursed bank fees incurred as a result of the Security Incident, including bank fees, card reissuance fees, overdraft fees, charges related to unavailability of funds, late fees, over-limit fees and unreimbursed fees relating to an account being frozen or otherwise unavailable due to the Security Incident;
    • cell, internet or text charges incurred as a result of the Security Incident;
    • costs or charges for obtaining credit reports or credit freezes incurred as a result of the Security Incident; and
    • postage costs incurred as a result of the Security Incident.

    No other types of expenses, such as the cost of credit monitoring services, will be reimbursed, and you cannot recover for emotional distress. Claimants must exhaust all available credit monitoring insurance and identity theft insurance before seeking a Reimbursement Award. Settlement Class Members seeking a Reimbursement Award must provide the information and documents required on the Claim Form. The amount paid as a Reimbursement Award is subject to upward or downward adjustment as described below in Question 11.

  14. When and how will the amount of Settlement Payments be adjusted?

    The amounts paid for all Basic Awards and Reimbursement Awards will be adjusted upward or downward from the amounts listed in Questions 9-10 above depending on how many Settlement Class Members submit valid claims.

    If the total dollar value of all valid claims is less than the amount of money available in the Settlement Fund for payment of Settlement Class Member claims at the amounts listed above in response to Questions 9-10, the amount of payment for Basic Awards and Reimbursement Awards will be adjusted upward proportionally among all valid claims, up to a maximum of twice the dollar amounts listed in Questions 9-10 (e.g., Basic Awards may be adjusted up to $1,000).

    If the total dollar value of all valid claims is more than the amount of money available in the Settlement Fund for payment of Settlement Class Member claims at the amounts listed above in response to Questions 9-10, the amount of payment for Basic Awards and Reimbursement Awards will be adjusted downward proportionally among all valid claims.

  15. What happens after all claims are processed and there are funds remaining?

    If there are any funds remaining after all valid claims are processed and the time to cash any payment checks has passed, those funds shall be distributed as directed by the Court, including potential distribution to a charitable organization. No remaining funds will be returned to Defendants.

  16. Your Options as a Settlement Class Member

  17. If I am a Settlement Class Member, what options do I have?

    If you are a Settlement Class Member, you do not have to do anything to remain in the Settlement. However, if you wish to seek a Settlement Award, you must complete and submit a Claim Form postmarked or submitted online by April 28, 2021. You may submit a Claim Form online on the Submit a Claim page.

    If you do not want to give up your right to sue Defendants about the Security Incident or the issues raised in this case, you must exclude yourself (or “opt out”) from the Settlement Class. See Question 17 below for instructions on how to exclude yourself.

    If you object to the settlement, you must remain a Settlement Class Member (i.e., you may not also exclude yourself from the Settlement Class by opting out) and file a written objection in this case with the Claims Administrator at the address in Question 20 below. If you object, you must still submit a claim if you want any monetary relief.

  18. What happens if I do nothing?

    If you do nothing, you will get no Settlement Award from this Settlement. Unless you exclude yourself, after the Settlement is granted final approval and the judgment becomes final, you will be bound by the judgment and you will never be able to start a lawsuit, continue with a lawsuit, or be part of any other lawsuit against Defendants related to the claims released by the Settlement.

  19. How do I submit a claim?

    You may complete the Claim Form online on the Submit a Claim page. You may also obtain a paper Claim Form by downloading it on the Important Documents page or by calling the claims administrator at (833) 378-3381. If you choose to complete a paper Claim Form you may either submit the completed and signed Claim Form and any supporting materials electronically at info@HannaSettlement.com or mail them to: Hanna Settlement, Claims Administrator, 1650 Arch Street, Suite 2210 Philadelphia, PA 19103.

  20. Who decides my Settlement claim and how do they do it?

    The Claims Administrator will initially decide whether a Claim Form is complete and valid and includes all required documentation. The Claims Administrator may require additional information from any claimant. Failure to timely provide all required information will invalidate a claim and it will not be paid. If a Claim Form is complete but the Claims Administrator denies the claim, the claimant will have an opportunity to have their claim reviewed by an impartial Claim Referee who has been appointed by the Court.

  21. How do I exclude myself from the Settlement?

    You must make a signed written request that (i) says you wish to exclude yourself from the Settlement Class in this Lawsuit, and (ii) includes your name, address and phone number. You must either mail your request to this address:

    CLASS ACTION OPT OUT, PO Box 58220, Philadelphia, PA 19102

    or you must submit your request electronically through the Opt Out page. Your request must be either postmarked or submitted online by April 28, 2021.

  22. If I exclude myself, can I receive any payment from this Settlement?

    No. If you exclude yourself, you will not be entitled to any Award. However, you will also not be bound by any judgment in this Lawsuit.

  23. If I do not exclude myself, can I sue Defendants for the Security Incident later?

    No. Unless you exclude yourself, you give up any right to sue Defendants for the claims that this Settlement resolves. You must exclude yourself from the Settlement Class to start your own lawsuit or to be part of any different lawsuit relating to the claims in this case. If you exclude yourself, do not submit a Claim Form requesting a payment.

  24. How do I object to the settlement?

    All Settlement Class Members who do not request exclusion from the Settlement Class have the right to object to the settlement or any part of it. You can ask the Court to deny approval by filing an objection. You can’t ask the Court to order a different settlement; the Court can only approve or reject the Settlement. If the Court denies approval, no settlement payments will be sent out and the lawsuit will continue. If that is what you want to happen, you must object.

    Any objection to the proposed Settlement must be in writing and it and any supporting papers must be submitted to the Court either by mailing it to the:

    Class Action Clerk
    United States District Court for the Northern District of California
    450 Golden Gate Avenue
    San Francisco, CA 94102

    or by filing it in person at any location of the United States District Court for the Northern District of California. Objections must be filed or postmarked no later than April 28, 2021.

    To be considered by the Court, your objection must list the name of this Lawsuit, In Re: Hanna Andersson and Salesforce.com Data Breach Litigation, and the case number, Case No. 3:20-cv-00812-EMC, and include all of the following information: (i) your name, address, phone number, and an email address (if you have one); (ii) a statement that you are a member of the Settlement Class and any proof of your membership (e.g., proof of purchase from Hanna’s website during the time period of September 16, 2019 to November 11, 2019); (iii) whether your objection applies only to yourself, to a specific subset of the Settlement Class, or to the entire class; (iv) a detailed statement of the specific legal and factual bases for all of your objections, along with any applicable legal support; (v) the identity of any lawyer representing you; (vi) whether you intend to appear at the final settlement approval hearing and the identity of any lawyer(s) who will attend that hearing with you or on your behalf; (vii) a list of anyone you plan to have testify at the final approval hearing in support of your objections; and (viii) your signature and the signature of your attorney or other authorized representative.

    If you file a timely written objection, you may, but are not required to, appear at the Final Approval Hearing, either in person or through your own attorney. If you appear through your own attorney, you are responsible for hiring and paying that attorney.

  25. Court Approval of the Settlement

  26. How, when and where will the Court decide whether to approve the Settlement?

    The Court will hold a Final Settlement Approval Hearing to decide whether to approve the Settlement. That hearing is scheduled for June 17, 2021 at 1:30 p.m. at the United States District Court, Northern District of California, located at 450 Golden Gate Avenue, San Francisco, CA 94102. Please visit the Court’s website at https://cand.uscourts.gov/ for current Court Operations and Safety Protocols information. At the Final Settlement Approval Hearing, the Court will consider whether the settlement is fair, reasonable, and adequate. If there are timely objections, the Court will consider them and will listen to people who have properly requested to speak at the hearing. The Court may also consider Class Counsel’s request for attorneys' fees and costs, and the request for service awards for the Representative Plaintiffs. After the hearing, the Court will decide whether to approve the Settlement.

    It is possible the Court could reschedule the hearing to a different date or time without notice, so it is a good idea before the hearing to check the homepage of this website or by accessing the Court docket in this case, for a fee, through the Court’s Public Access to Court Electronic Records (PACER) system at https://ecf.cand.uscourts.gov to confirm the schedule if you wish to attend.

  27. Do I have to attend the hearing?

    No. You do not need to attend the hearing unless you object to the settlement and wish to appear in person. It is not necessary to appear in person in order to make an objection; the Court will consider any written objections properly submitted according to the instructions in Question 20. You or your own lawyer are welcome to attend the hearing at your expense, but are not required to do so.

  28. What happens if the Court approves the Settlement?

    If the Court approves the Settlement and no appeal is taken, the Settlement Fund will be funded. The Claims Administrator will pay any Attorney Fees’ and Costs Award and any Representative Plaintiffs’ Awards from the Settlement Fund. Then, within the later of 90 days after the Effective Date or 30 days after all disputed claims have been resolved, the Claims Administrator will send Settlement Payments to Settlement Class Members who submitted timely and valid Settlement Claims. No distributions will be made without authorization from the parties.

    If any appeal is taken, it is possible the Settlement could be disapproved on appeal.

  29. What happens if the Court does not approve the Settlement?

    If the Court does not approve the Settlement, no Settlement Fund will be created, there will be no Settlement Payments to Settlement Class Members, Class Counsel or the Representative Plaintiffs, and the case will proceed as if no Settlement had been attempted.

  30. Lawyers for the Settlement Class and Defendants

  31. Who represents the Settlement Class?

    The Court has appointed the following Class Counsel to represent the Settlement Class and Settlement Class Members in this Lawsuit:

    Rachele R. Byrd
    Brittany N. DeJong
    Wolf Haldenstein Adler Freeman & Herz LLP
    750 B Street, Suite 1820
    San Diego, CA 92101
    619-239-4599

    M. Anderson Berry
    Clayeo C. Arnold, A Professional Law Corporation
    865 Howe Avenue
    Sacramento, CA 95825
    916-777-7777

    John A. Yanchunis
    Morgan & Morgan Complex Litigation Group
    201 N. Franklin St., 7th Floor
    Tampa, FL 33602
    813-223-5505

    Settlement Class Members will not be charged for the services of Class Counsel; Class Counsel will be paid out of the Settlement Fund, subject to Court approval. However, you may hire your own attorney at your own cost to advise you in this matter or represent you in making an objection or appearing at the final settlement approval hearing.

  32. How will the lawyers for the Settlement Class be paid?

    Class Counsel will request the Court's approval of an award for attorneys' fees up to 25% of the Settlement Fund (or up to $100,000), plus reasonable costs and expenses (approximately $8,000), which shall be paid from the Settlement Fund. Class Counsel will also request approval of service awards of $5,000 to Ms. Barnes and $5,000 jointly to Ms. Gill and Mr. Sumerfield, which shall also be paid from the Settlement Fund.

  33. Who represents Defendants in the Lawsuit?

    Defendants are represented by the following lawyers:

    Todd Hinnen
    Susan Fahringer
    Nicola Menaldo
    Perkins Coie LLP
    1201 Third Avenue
    Seattle, WA 98101
    206-359-8000
    Attorneys for Defendant HANNA ANDERSSON, LLC

    Tiffany Cheung
    Mark D. McPherson
    Morrison & Foerster LLP
    425 Market Street
    San Francisco, CA 94105
    415-268-7000
    Attorneys for Defendant salesforce.com, inc.

  34. For Further Information

  35. What if I want further information or have questions?

    The Notice summarizes the proposed Settlement. For the precise terms and conditions of the Settlement, please see the Settlement Agreement available on the Important Documents page, by contacting Class Counsel at the phone numbers provided in response to Question 25 above, by accessing the Court docket in this case, for a fee, through the Court’s Public Access to Court Electronic Records (PACER) system at https://ecf.cand.uscourts.gov, or by visiting the office of the Clerk of the Court for the United States District Court for the Northern District of California, 450 Golden Gate Avenue, San Francisco, CA 94102, between 9:00 a.m. and 4:00 p.m., Monday through Friday, excluding Court holidays.

    Angeion Group will act as the Claims Administrator for the Settlement. You can contact the Claims Administrator at:

    Phone: (833) 378-3381

    Email: info@HannaSettlement.com

    Mail: Hanna Settlement, Claims Administrator, 1650 Arch Street, Suite 2210 Philadelphia, PA 19103

    DO NOT CONTACT THE JUDGE OR DEFENDANTS.